User experience

How compliance with web accessibility standards shapes the experiences of users with and without disabilities

Benefits for all user groups is one of the most prominent motivations to provide accessible information and services on the web. Designing digital technologies in a more inclusive manner for users with sensory, motor, or cognitive impairments …

Measurement Practices in UX Research: A Systematic Quantitative Literature Review

User experience research relies heavily on survey scales as an essential method for measuring users' subjective experiences with technology. However, repeatedly raised concerns regarding the improper use of survey scales in UX research and adjacent …

TrustDiff: Development and Validation of a Semantic Differential for User Trust on the Web

Trust is an essential factor in many social interactions involving uncertainty. In the context of online services and websites, the problems of anonymity and lack of control make trust a vital element for successful e-commerce. Despite trust having …

Measuring the "Why" of Interaction: Development and Validation of the User Motivation Inventory (UMI)

Motivation is a fundamental concept in understanding people’s experiences and behavior. Yet, motivation to engage with an interactive system has received only limited attention in HCI. We report the development and validation of the User Motivation …