Trust

Trust Issues with Trust Scales: Examining the Psychometric Quality of Trust Measures in the Context of AI

Trust is crucial for human interaction with artificial intelligence (AI) and is frequently measured through questionnaires or rating scales. One commonly used questionnaire in AI research is the Trust between People and Automation scale (TPA). …

Trust and Reliance in XAI--Distinguishing Between Attitudinal and Behavioral Measures

Trust is often cited as an essential criterion for the effective use and real-world deployment of AI. Researchers argue that AI should be more transparent to increase trust, making transparency one of the main goals of XAI. Nevertheless, empirical …

TrustDiff: Development and Validation of a Semantic Differential for User Trust on the Web

Trust is an essential factor in many social interactions involving uncertainty. In the context of online services and websites, the problems of anonymity and lack of control make trust a vital element for successful e-commerce. Despite trust having …