Questionnaires

Trust Issues with Trust Scales: Examining the Psychometric Quality of Trust Measures in the Context of AI

Trust is crucial for human interaction with artificial intelligence (AI) and is frequently measured through questionnaires or rating scales. One commonly used questionnaire in AI research is the Trust between People and Automation scale (TPA). …

Measurement Practices in UX Research: A Systematic Quantitative Literature Review

User experience research relies heavily on survey scales as an essential method for measuring users' subjective experiences with technology. However, repeatedly raised concerns regarding the improper use of survey scales in UX research and adjacent …